Frequently Asked Questions
Are the videos DRM protected?
No. The videos play without using DRM system (Digital Rights Management). Once you download a video, you can play it on any computer or compatible system without limits.
How much time do I have to download my clip?
Your download links will be active for 120 hours (5 days), and you have 10 attempts to download each file.
Once this period ends, you can reactivate any of your expired download links up to 2 extra times, in case you need to re-download any of your purchased videos along the coming years.
To reactivate a download link, simply click on any of your expired links and you will be prompted to reactivate it.
I've lost my downloaded videos. Can I redownload them again?
Yes. Simply send us an email from your login email account asking for a download links reactivation, stating your old order numbers. You’ll get a 120 hours (5 days) grace period to download your videos again.
What will the payment appear on the bank statement as?
Our trading name will appear as ‘GENIUS ST0RE’ (0=O, so Google will never target to this page to protect your privacy in your transactions.)